Air New Zealand & Virgin Australia

Sabre Online:

Below is an example screen shot from Sabre Online showing how a NZ7000 series flight number operated by Pacific Blue will display once selected.

Below is an example of how this flight segment will display on the Client Statement once booked. As this service is operated by Pacific Blue, the traveller is required to check-in at the Pacific Blue counters.

Check-In:

• All passengers need to check-in with the operating carrier. E.g. NZ7051 to Sydney, check in at the Pacific Blue counter.

NZ7000 Series Flight		Operated by Pacific Blue		Check-in with Pacific Blue
DJ8000 Series Flight		Operated by Air New Zealand		Check-in with Air New Zealand

• All airport information screens displaying flight information will display both the NZ and DJ flight number. The operating carrier will also be displayed.
• Priority check-in counters will be available for eligible members when travelling on either carrier.
• Kiosks are available domestically in New Zealand for passengers travelling on Air New Zealand operated flights only.
• Kiosks are available in Auckland, Wellington, Christchurch and Dunedin for passengers travelling to Australia on Air New Zealand operated flights only.
  Through-Check
  • Through-check is available when travelling continuously with the same carrier booked and ticketed in the same itinerary.
  • For all journeys, bags will be tagged to the final destination but customers will be required to collect their luggage to clear customs.
  • Passengers checking in for multi-sector journeys will be provided with a transfer wallet which explains the process. This will be given to the traveller at the initial check-in point.

Baggage:

• On products that permit checked baggage, NZ passengers may check in with one piece of baggage up to 23kg. DJ passengers may check in with baggage up to 23kg
• NZ excess baggage charges apply to passengers booked on NZ series flight numbers – excess charges per piece apply
• DJ excess baggage charges apply to passengers booked on DJ series flight numbers – excess charges per kg apply.
• A single trans-tasman excess baggage charge will apply if journey includes a domestic connecting flight.
  Additional Baggage Allowances
  • Air New Zealand premium customers (Gold Elite, Gold, Koru) who are booked on DJ and DJ8000 series flights are not entitled to any additional checked baggage allowance over and above what is included as part of their DJ fare.
  • Pacific Blue premium customers (Velocity Gold, Silver) who are booked on NZ or NZ7000 series flights are not entitled to any additional checked baggage allowance over and above what is included as part of their NZ fare.

Lounges:

• Passengers entitled to lounge access on either carrier will be granted access to both NZ and DJ lounges, however they will be required to present their boarding pass and relevant membership card (excludes Pacific Island services)
• Only access to Air New Zealand or Virgin Australia owned and operated lounges is permitted. Click on the carrier to view their lounges: Air New Zealand, Pacific Blue.

Loyalty and Benefits:

A frequent flyer partnership between Airpoints and Velocity will cover both the Alliance routes and the wider airline network with the exclusion of Pacific Island flights. Tier status from either programme will be recognised by each airline.

• Airpoints members will earn Airpoints Dollars for flying on an Virgin Australia Group of Airlines operated flight (excluding Pacific Island flights)
• Airpoints members must purchase an NZ fare to earn Airpoints Status Points
• Virgin Australia will offer Velocity Points accrual benefits and Status Credits in accordance with the rules of the Velocity programme on NZ flights.
• Airpoints and Velocity members will be able to book reward flights with either airline

	Air New Zealand Airpoints		Virgin Australia Velocity Rewards
NZ / NZ7000
DJ / DJ8000

Form of Payment:

NZ and NZ7000 series flights > Travelcard or Credit Card accepted
DJ and DJ8000 series flights > Credit Card accepted only

Network:

The full schedule comes into effect from November with Air New Zealand operating two thirds of the trans-Tasman flights and Pacific Blue operating one third.

Below is a snapshot of the services that will be operated by Air New Zealand and Pacific Blue from November 2011. Over coming months there will be more developments on this alliance and we will keep you informed of these. If you have any questions, please do not hesitate to contact your Tandem Travel Account Manager.