Tandem’s customised travel management programme includes all the essential elements for a robust service platform including:

Account Management

An experienced, dedicated Account Manager who will:

  • Proactively manage your supplier agreements for air, hotels and cars
  • Provide relevant monthly reporting
  • Develop travel policies alongside your business to identify where savings can be achieved
  • Ensure your account runs smoothly on a daily basis

Dedicated Consultants

Consultants are assigned to every account so they develop an in-depth understanding of your business and your specific travel needs. Tandem Travel's consultants take care of all the details, including:

  • Itinerary planning and travel recommendations
  • Booking flights on all airlines, including Air New Zealand, worldwide 
  • All your accommodation and rental car requirements domestically and abroad
  • Profile management
  • Visa and passport processing

After Hours Support

Global support is provided to your travellers around the clock, via our dedicated After Hours team based in Auckland.  You can be secure knowing they will be across your travel bookings and are easy to reach via our toll-free numbers from all major off-shore locations.  Our team will be able to assist you wherever you are in the world.  

Travel Technology

At Tandem Travel we offer a selection of cutting-edge electronic solutions to make your corporate travel booking process easy, fast and mobile. 

Our online booking tools are user-friendly and drive down the cost of travel through policy enforcement and low transaction fees. The booking tools you can choose from are:

  • Sabre Online – a web-based tool providing access to the best fares, secure storage of personal details and easy planning and booking
  • Serko – a web-based tool offering enhanced policy options, management of non-GDS content and end-to-end integration with HR/EMS systems.
Mobile apps allow you to access all the travel information you need, on the go – where you can receive itinerary updates as they happen and check the weather and hotel location for your destination. 
We recommend and support:
  • Air NZ Mobile App – your free personal travel companion
  • TripCase – Sabre’s comprehensive mobile travel application.
  • Serko Mobile – your personal Travel Concierge

Access to your company’s most up-to-date travel data is available 24/7 via our Business Intelligence (BI) reporting solution. 

BI delivers: 

  • Real time access to key travel data
  • Data analysis with advanced dashboards
  • Proactive control of travel spend and buying behaviour

For more information on Business Intelligence please check out Business Intelligence At Your Fingertips

Financial Solutions

Air New Zealand Tandem Travel offer a selection of payment and invoicing solutions which include:

  • Credit Card – all major credit cards
  • Travelcard – Air New Zealand’s charge card for business customers
  • Charge-back – Tandem can offer charge-back to Travelcard and are the only TMC who can offer this service