Contact us

Our phone system has been updated to a cloud-based platform which uses AI to help direct your call to the correct travel consultant faster.

Several old Tandem numbers have been discontinued as part of this upgrade. Please ensure you are calling the correct number by double checking the list below.


Our new customer contact platform gives us access to rich call analytics and helps us make informed improvements quickly. For example, you can now request a call back during office hours to minimise call wait times.

For booking enquiries which cannot be completed online, please call your Tandem Travel consultant team on your dedicated 0800 number found on your booking statement.

Alternatively you can contact us on the numbers below:

Auckland: 0800 252 536 (Team Travel) or 0800 747 047 (Team Journey)

Christchurch: 0800 737 099

All of Government: 0800 707 102 or 0800 747 600

Groups/Conferences/Events: 0800 747 020

American Express Global Business Travel: 0800 080 129

Call us toll free from outside New Zealand

From Australia: 1800 469 276

From USA: 1800 242 3038

From UK:  0808 234 7920

From China: 400 120 1002

From India: 000 800 100 7838

From UAE: 800 0640 2778


From any other country: +64 9 336 3259 (charges apply)

If you are contacting us about government-set COVID-19 vaccination, pre-departure, and entry requirements, the Air New Zealand COVID-19 hub can help guide you through current travel requirements and direct you to the relevant Government websites for information relating to your destination.