Contact us

As border restrictions loosen and corporate travel ramps up quickly, we continue to receive an extremely high number of calls and emails which is impacting our response time.

Tandem Travel is moving quickly to meet this increased demand and if you have emailed your enquiry through to us, we will get back to you as soon as possible.

If you are contacting us about government-set COVID-19 vaccination, pre-departure, and entry requirements, the Air New Zealand COVID-19 hub can help guide you through current travel requirements and direct you to the relevant Government websites for information relating to your destination.

As all vaccination, pre-departure, and entry requirements are set by the Governments of each transit/destination country, there is no need to reach out to us to confirm the information shown online.


For urgent booking enquiries which cannot be completed online, please call your Tandem Travel consultant team on your dedicated 0800 number found on your booking statement.

Alternatively you can contact us on the numbers below:

Auckland office: 0800 104 007

Wellington office: 0800 747 999

Christchurch office: 0800 737 099

Call us toll free from outside New Zealand

From Australia: 1800 469 276

From USA: 1800 242 3038

From UK: 0808 234 7920

From China: 400 120 1002

From India: 000 800 100 7838