Several old Tandem numbers have been discontinued as part of this upgrade. Please ensure you are calling the correct number by double checking the list below.
Our new customer contact platform gives us access to rich call analytics and helps us make informed improvements quickly. For example, you can now request a call back during office hours to minimise call wait times.
For booking enquiries which cannot be completed online, please call your Tandem Travel consultant team on your dedicated 0800 number found on your booking statement.
Alternatively you can contact us on the numbers below:
Auckland: 0800 252 536 (Team Travel) or 0800 747 047 (Team Journey)
Christchurch: 0800 737 099
All of Government: 0800 707 102 or 0800 747 600
Groups/Conferences/Events: 0800 747 020
American Express Global Business Travel: 0800 080 129
Call us toll free from outside New Zealand
From Australia: 1800 469 276
From USA: 1800 242 3038
From UK: 0808 234 7920
From China: 400 120 1002
From India: 000 800 100 7838
From UAE: 800 0640 2778
From any other country: +64 9 336 3259 (charges apply)
If you are contacting us about government-set COVID-19 vaccination, pre-departure, and entry requirements, the Air New Zealand COVID-19 hub can help guide you through current travel requirements and direct you to the relevant Government websites for information relating to your destination.