New Zealand Domestic Fare Rules Guide

This document is to serve as a guide only. Fare rules are subject to change at any time without notice. All fares are subject to availability at time of booking.

Air New Zealand

Booking changes

(check Fare Rules for change restrictions)

Prior  to day of departure: Permitted

On day of departure: Not permitted

Airline change fee:

$NZ50 per person (infants excluded)

Additional fare difference

Payable

Service fees for making changes 

Payable

Booking cancellations:

No refund

No Shows

Results in cancellation of sector

Name changes

No

Airpoints & Status Points

  • Eligible for Airpoints unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.
  • Eligible for Status Points unless purchased with Airpoints Dollars or Fly Buys.

Checked bagSeat Fare

Checked in bag can be purchased
Seat + Bag includes 1 checked bag

Fare Rules

seat and seat + bag fares

 

Booking changes

(Check Fare Rules for change restrictions)

Prior  to day of departure: Permitted
On day of departure: Can change to earlier or later flight on same day, same route.

Airline change fee

Prior  to day of departure: $NZ50 per person (infants excluded)
On day of departure: No fee

Additional fare difference

Prior to day of departure: Payable
On day of departure: No fare difference payable if changing to an earlier or later flight on day of travel (same route).

Service fees for making changes

Payable

Booking cancellations

No refund

No Shows

No-show permitted on the day of travel, however if ticket is cancelled and unused will remain non-refundable.

Name changes

No

Airpoints & Status Points

  • Eligible for Airpoints unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.
  • Eligible for Status Points unless purchased with Airpoints Dollars or Fly Buys.

Checked bag

Includes 1 checked bag

Fare Rules

flexitime fares

Booking changes

(Check Fare Rules for change restrictions)

Permitted

Airline change fee

No fee

Additional fare difference

Prior to day of departure: Payable
Day of departure: No fare difference payable if changing to an earlier or later flight on day of travel (same route).

Service fees for making changes

Payable

Booking cancellations

Fully refundable.
Refund fee may apply

No Shows

Changes post departure permitted.
Refunds following no show subject to $NZ50 airline penalty fee.

Airpoints & Status Points

  • Eligible for Airpoints unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.
  • Eligible for Status Points unless purchased with Airpoints Dollars or Fly Buys.

Checked bag

Includes 2 checked bags

Fare Rules

flexiplus fares

1. Classes P, K, X, G, S, L, T, W.
Must be ticketed within 24 hours of reservation
If inside 36 hours must be ticketed within 4 hours
2. Classes V, Q, H, B, Y
Bookings made 14 days or more from departure must be ticketed within 7 days of reservation
Bookings made within 8 – 14 of departure must be ticketed 7 days prior to departure
Bookings made within 7 days of departure must be ticketed within 24 hours of reservation
Bookings made within 36 hours of departure must be ticketed within 4 hours of reservation
When there are two or more fare components in any one PNR the most restrictive TTL condition applies
3. Product upgrades
Seat & Seat + Bag - ADC applies from Seat to Seat + Bag. No change fee applicable if on same flight, same day. Upgrading to Flexi Time or Flexi Plus not permitted after original issue.
Flexi Time - Upgrading to Flexi Plus not permitted after original issue.
Flexi Plus - Not Applicable
4. Airpoints Dollars and Status Points accrual permitted for Seat, Seat + Bag, Flexi Time and Flexi Plus.
All travel is subject to the Air New Zealand Conditions of Carriage.

Jetstar

Transferable by name

Yes1

Changes

Days before departure: Yes
Day of departure: No

Cancellations 

No2

Refundable

No

Ticketing restrictions

Instant purchase

Frequent flyer accrual

No

Free baggage allowance

No3

Close out periods

None

Card payment fee

Surcharges apply

Seat request

No

Transferable by name

Yes1

Changes

Days before departure: Yes
Day of departure: No

Cancellations 

No2

Refundable

No

Ticketing restrictions

Instant purchase

Frequent flyer accrual

Yes

Free baggage allowance

1 Bag (up to 20kg)

Close out periods

None

Card payment fee

Surcharges apply

Seat request

Yes4

Transferable by name

Yes1

Changes

Days before departure: Yes
Day of departure: Yes

Cancellations 

No2

Refundable

Yes

Ticketing restrictions

Instant purchase

Frequent flyer accrual

Yes

Free baggage allowance

1 Bag (up to 30kg)

Close out periods

None

Card payment fee

Surcharges apply

Seat request

Yes4

1. Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline. Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger. Name changes are not permitted for Qantas Frequent Flyer Qantas & Jetstar Any Seat Award bookings.
2. You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
3. Checked in baggage charges start at $12.00 per bag (15kg) through to $40.00 per bag (40kg).
4. Charges may apply for seat requests for bookings created via Sabre Online.

All travel is subject to the Jetstar Conditions of Carriage, see jetstar.co.nz for details.