New Zealand Domestic Fare Rules Guide
This document is to serve as a guide only. Fare rules are subject to change at any time without notice. All fares are subject to availability at time of booking.
Booking changes
(check Fare Rules for change restrictions)
Prior to day of departure: Permitted
On day of departure: Not permitted
Airline change fee:
$NZ50 per person (infants excluded)
Additional fare difference
Payable
Service fees for making changes
Payable
Booking cancellations:
No refund
No Shows
Results in cancellation of sector
Name changes
No
Airpoints & Status Points
- Eligible for Airpoints unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.
- Eligible for Status Points unless purchased with Airpoints Dollars or Fly Buys.
Checked bagSeat Fare
Checked in bag can be purchased
Seat + Bag includes 1 checked bag
Fare Rules
seat and seat + bag fares
Booking changes
(Check Fare Rules for change restrictions)
Prior to day of departure: Permitted
On day of departure: Can change to earlier or later flight on same day, same route.
Airline change fee
Prior to day of departure: $NZ50 per person (infants excluded)
On day of departure: No fee
Additional fare difference
Prior to day of departure: Payable
On day of departure: No fare difference payable if changing to an earlier or later flight on day of travel (same route).
Service fees for making changes
Payable
Booking cancellations
No refund
No Shows
No-show permitted on the day of travel, however if ticket is cancelled and unused will remain non-refundable.
Name changes
No
Airpoints & Status Points
- Eligible for Airpoints unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.
- Eligible for Status Points unless purchased with Airpoints Dollars or Fly Buys.
Checked bag
Includes 1 checked bag
Fare Rules
flexitime fares
Booking changes
(Check Fare Rules for change restrictions)
Permitted
Airline change fee
No fee
Additional fare difference
Prior to day of departure: Payable
Day of departure: No fare difference payable if changing to an earlier or later flight on day of travel (same route).
Service fees for making changes
Payable
Booking cancellations
Fully refundable.
Refund fee may apply
No Shows
Changes post departure permitted.
Refunds following no show subject to $NZ50 airline penalty fee.
Airpoints & Status Points
- Eligible for Airpoints unless booked in N or F class or purchased with Airpoints Dollars or Fly Buys.
- Eligible for Status Points unless purchased with Airpoints Dollars or Fly Buys.
Checked bag
Includes 2 checked bags
Fare Rules
flexiplus fares
1. Classes P, K, X, G, S, L, T, W.
Must be ticketed within 24 hours of reservation
If inside 36 hours must be ticketed within 4 hours
2. Classes V, Q, H, B, Y
Bookings made 14 days or more from departure must be ticketed within 7 days of reservation
Bookings made within 8 – 14 of departure must be ticketed 7 days prior to departure
Bookings made within 7 days of departure must be ticketed within 24 hours of reservation
Bookings made within 36 hours of departure must be ticketed within 4 hours of reservation
When there are two or more fare components in any one PNR the most restrictive TTL condition applies
3. Product upgrades
Seat & Seat + Bag - ADC applies from Seat to Seat + Bag. No change fee applicable if on same flight, same day. Upgrading to Flexi Time or Flexi Plus not permitted after original issue.
Flexi Time - Upgrading to Flexi Plus not permitted after original issue.
Flexi Plus - Not Applicable
4. Airpoints Dollars and Status Points accrual permitted for Seat, Seat + Bag, Flexi Time and Flexi Plus.
All travel is subject to the Air New Zealand Conditions of Carriage.
Transferable by name
Yes1
Changes
Days before departure: Yes
Day of departure: No
Cancellations
No2
Refundable
No
Ticketing restrictions
Instant purchase
Frequent flyer accrual
No
Free baggage allowance
No3
Close out periods
None
Card payment fee
Surcharges apply
Seat request
No
Transferable by name
Yes1
Changes
Days before departure: Yes
Day of departure: No
Cancellations
No2
Refundable
No
Ticketing restrictions
Instant purchase
Frequent flyer accrual
Yes
Free baggage allowance
1 Bag (up to 20kg)
Close out periods
None
Card payment fee
Surcharges apply
Seat request
Yes4
Transferable by name
Yes1
Changes
Days before departure: Yes
Day of departure: Yes
Cancellations
No2
Refundable
Yes
Ticketing restrictions
Instant purchase
Frequent flyer accrual
Yes
Free baggage allowance
1 Bag (up to 30kg)
Close out periods
None
Card payment fee
Surcharges apply
Seat request
Yes4
1. Permitted upon payment of the applicable Change Fee and Fare Difference within Change Deadline. Name changes can be made for an individual passenger on a booking, but must apply to all flights for that passenger. Name changes are not permitted for Qantas Frequent Flyer Qantas & Jetstar Any Seat Award bookings.
2. You must rebook onto an available Jetstar flight. Jetstar does not hold open dated bookings.
3. Checked in baggage charges start at $12.00 per bag (15kg) through to $40.00 per bag (40kg).
4. Charges may apply for seat requests for bookings created via Sabre Online.
All travel is subject to the Jetstar Conditions of Carriage, see jetstar.co.nz for details.
