Our Promise
Trust should be something you can see
Transparent pricing, robust governance, and secure data should all be visible in the way your travel programme is managed.
When you choose a travel management company, you're trusting them with far more than bookings. You're trusting them with your people, your travel spend and sensitive business information.
That trust should be supported by clear evidence of how they operate, how your programme is managed and who takes responsibility when something goes wrong.
Backed by Air New Zealand, Tandem operates within an established governance, risk, privacy and cybersecurity environment. We combine that oversight with 55 years of travel management experience, more than 150 travel specialists across New Zealand and locally based support available 24/7.
Through our partnership with American Express Global Business Travel, we also extend our global capability while keeping accountability for your programme here in New Zealand.
What should you expect from your travel management company?
Transparent pricing
Understand how fees are structured, what you're paying for and where your travel spend is going.
Clear reporting
Get the visibility you need to understand travel spend, booking behaviour and programme performance.
Local accountability
Know who is responsible for your programme and who will take ownership when you need support.
Traveller care
Have the planning, visibility and support needed to look after your people when travel is disrupted.
Data security
Understand how the personal, financial and commercial information behind your travel programme is protected.
Know what you're paying for and have the reporting to understand where your travel spend is going.
With business travel spend under increasing scrutiny, transparency should go beyond the price on a rate card.
You should be able to understand your fees, attribute costs accurately and see how your travel programme is performing.
Tandem operates a transparent transaction-fee model with no hidden Tandem fees or mark-ups.
Our reporting and financial controls give finance, procurement and travel teams greater visibility across travel spend, booking behaviour and programme performance, helping make costs easier to understand, reconcile and explain.
This includes detailed Power BI reporting, cost centres, project codes, purchase orders and traveller IDs, alongside consolidated travel charges and clear audit trails.
Tandem can also consolidate air, hotel, rental car and service fees onto one Air New Zealand Travelcard account, creating a clearer view of travel expenditure.
Making travel spend easier to see
Transparency is easier to trust when the numbers are easy to follow. From consolidated charges to detailed reporting and cost attribution, Tandem gives finance and procurement teams clearer visibility across the travel programme.
When plans change, somebody needs to take ownership because duty of care starts before disruption happens.
A cancelled flight. Severe weather. An airport closure. A geopolitical event. Strong travel management means being prepared before your travellers are affected.
Tandem helps organisations take a proactive approach to travel risk through traveller tracking, risk management, travel alerts and experienced local support.
Our New Zealand-based teams are available 24/7 and work across the travel network to identify practical alternatives when normal plans are no longer possible.
During Cyclone Gabrielle, for example, Tandem used traveller locator reporting and its travel network to help coordinate alternative travel for response personnel moving into and out of affected regions.
Technology gives us visibility. Experience helps us know what to do next.
Plan. Monitor. Respond.
Our promise isn't simply to respond when something goes wrong. It's to help your organisation plan, monitor and act when it matters.
Know who you're trusting with your travel data
Corporate travel can involve some of your organisation's most sensitive information.
Traveller profiles, itineraries, payment information, reporting data and business travel patterns all need to be protected appropriately. Understanding how your travel management company manages that information should be part of your due diligence.
As a subsidiary of Air New Zealand, Tandem benefits from established governance, risk, privacy and cybersecurity frameworks.
Most of the controls protecting customer and traveller information operate quietly in the background. But when your procurement, risk or security teams ask how your information is protected, you should be able to get a clear answer.
Security behind the scenes
The best security controls should be almost invisible to your travellers. They shouldn't be invisible to the teams responsible for managing organisational risk.
Access controls
Role-based permissions and multi-factor authentication help control access to customer and traveller information.
Encryption
Customer information is protected through encryption in transit and at rest.
Monitoring
Security monitoring and vulnerability management help identify and respond to potential risks.
Governance
Risk, privacy and cybersecurity oversight is supported by Air New Zealand's established governance environment.
Recognised standards
Security and payment controls are benchmarked against recognised standards and frameworks.
Global capability with accountability here at home
Your travellers may be anywhere in the world. Responsibility for your programme doesn't have to be.
Tandem combines experienced New Zealand-based people with the global capability, stability and governance needed to support complex corporate travel programmes.
Our local account managers and travel specialists get to know your organisation, your travel policy and your travellers.
Air New Zealand ownership provides Tandem with financial stability and an established governance environment, while we continue to operate independently and provide customers with genuine choice across airlines and travel suppliers.
Through our partnership with American Express Global Business Travel, customers also benefit from broader global capability and international reach.
Wherever your people travel, accountability for your programme remains with a team here in New Zealand that knows your business, not just your account number.
Trust built over time
The best security controls should be almost invisible to your travellers. They shouldn't be invisible to the teams responsible for managing organisational risk.
55 years
Supporting New Zealand organisations.
400+ organisations
Trust Tandem with their business travel.
150+ travel specialists
Supporting customers across New Zealand.
24/7
Locally based support.
How confident are you in what sits behind your travel programme?
If your current programme isn't giving you enough visibility, accountability or support, it may be worth having a conversation.
Whether you're reviewing your current provider, preparing for your next travel tender or simply want to understand whether your programme could give you greater transparency, control and confidence, we'd be happy to talk.
