Tandem Assist

We are dedicated to ensuring the safety and wellbeing of your travellers, no matter where they are in the world. Our robust Duty of Care Programme, supported by Air New Zealand's comprehensive emergency response protocols, allows us to locate and contact travellers during an emergency, provide necessary assistance, and keep you updated with the latest information.

With Health & Safety legislations in New Zealand making companies responsible for the safety of employees who travel on business, it's important that you're aware of the risks of travel. We'll help you implement a Traveller Safety programme that is customised to your company's needs.

Here are some of our safety initiatives:

Tandem Travel Tracker

Managing Disruption

In the event of a crisis, we generate traveller locator reports, filtered by various criteria such as flight number, traveller name, and destination.

Once the Travel Tracker report is generated, we inform your key contact about the traveller's status and coordinate necessary actions, such as rebooking flights or arranging alternative accommodation.

Risk Management Services

Managing Risk

In today's environment, Duty of Care for travellers is paramount. To address this, we provide a full suite of Risk Management services. Our 24/7 team monitors risk intelligence alerts, delivering critical travel information directly to nominated contacts.

We use resources from organisations such as IATA, MFAT and International SOS to stay updated on the latest travel information and provide security alerts.

Real-time booking data is also available through the Customer Portal which means that in the event of an emergency, customers can download their Traveller Locator reports and see where their people are.

Risk Management Partners

Personalised and Specific

We engage with specialist travel risk management suppliers and can introduce you to:

International SOS

With over 30 years of experience in travel security, International SOS provide support across 140 countries through 27 assistance centres operating 24/7. Their services include:

  • Medical and security advice and assistance, pre-departure or while away
  • Prevention model to mitigate travel risks and align with Health and Safety legislation
  • Traveller tracking, training and consulting

Fearfree

  • Full risk assessment services for business travel
  • Pre-deployment training for staff
  • Protection officers

We will help you design a full risk assessment for almost any destination.